For the past two years, CEPSM has provided the services of a consultant that supports the development, delivery and evaluation of an on-line social media strategy for Working in Canada. In the second year of services from CEPSM, their tasks were more focused; they were tasked with updating WiC’s social media engagement plan by conducting an audit, reviewing our guidelines and providing training to internal staff on various subjects (Social Media terms, useful tools, etc.), as well as analyzing the best audience segments to target as our scope had expanded from providing information to immigrants to all Canadians.
Working in Canada is quite impressed with the calibre of results produced by CEPSM. They produce work in an iterative manner; they meet with us a key moments during the year before a final report is due and build it depending on the conversations we have. We are never surprised by results at the end because they have sat down with us throughout the year to discuss all possibilities. It would be remiss to not mention the number of times that members of CEPSM have been available for us at a moment’s notice; whether it is to give an opinion on a problem we are encountering on Facebook, or when we can’t seem to figure out the most efficient tool to monitor Social Media. The CEPSM Staff have always contacted us regularly to touch base and ensure our activities are moving ahead. Working in Canada is quite satisfied with all interactions with CEPSM and they are frequently the topic of discussion within our hallways days after they leave after a meeting.
Overall, we are quite impressed with our relationship with CEPSM and frequently recommend them to other groups with similar needs. A special thank you goes out to Mike Kujawski and Joanna Chan who have been a model for excellent customer service. We even have a photo of Mike in our offices!
