CEPSM conducted a social media audit, interviews with all of our senior managers, including our Chair, a half-day engagement goal-setting session, and the development of a phased digital engagement plan. CEPSM also assisted us in creating a new senior-level position for digital engagement and online community management. The organizational restructuring has been completed based on CEPSM recommendations. We were very pleased with the work performed by CEPSM. During the contract, they were always available to discuss different options, change direction when needed and respond to senior management’s requests. They kept us well informed of the progress of their work and worked on a number of “final” drafts, always happy to help. They understood our needs and challenges and identified our internal strengths to suggest the best approach, both internally and externally. I would strongly recommend working with them. Personally, I have greatly benefited from the knowledge obtained during our work with Mike Kujawski and Joanna Chan. They also continue to share ideas with us, which speaks to the personal importance they give to all of their clients.
